We want your order to arrive safely and reliably. Here you will find the most important information about shipping, delivery times, and delivery.
Delivery Area
We deliver within Germany as well as to other countries in the European Union.
Deliveries to Switzerland are also possible. For deliveries to non-EU countries, additional import duties, customs fees, and taxes may apply. Unless expressly stated otherwise, these are borne by the recipient.
Delivery Times
The estimated delivery times are typically:
Germany: 3–5 business days after receipt of payment
EU countries: 5–9 business days after receipt of payment
Switzerland: depending on shipping method, customs clearance, and destination
The actual delivery time may vary depending on the product and availability. The information on the respective product page or in the order process is authoritative.
For advance payment, the delivery period begins after receipt of payment.
Shipping Carriers
Depending on the product, size, weight, and delivery address, shipping is carried out by a suitable shipping carrier.
We work with DPD, GLS, and DHL, among others, as well as with additional suitable logistics partners as needed.
For larger products, shipping may be carried out from one of our logistics or partner warehouses.
Shipping Costs
The applicable shipping costs will be displayed to you in the shopping cart or at checkout before completing your order.
Shipping costs may vary depending on the product, delivery country, weight, and shipping method.
Shipment Tracking
Where available for the respective shipment, you will receive a shipping confirmation or a tracking number for shipment tracking after dispatch.
Please note that it may take some time after handover to the shipping carrier before the shipment tracking is updated.
Delivery Delays
Despite careful planning, delays may occur in individual cases, for example due to increased shipping volume, holidays, weather conditions, or delays with the transport carrier.
If the delivery is significantly delayed, please feel free to contact us.
Damaged Shipment
If a shipment is visibly damaged upon delivery, we ask that you document the damage with the delivery person if possible and then contact us.
Your statutory warranty rights remain unaffected by this.
Questions About Your Delivery?
If you have questions about shipping or the status of your order, you can reach us at:
Evergold GmbH
Email: info@evergold.de
Support: +49 155 65264192
Business WhatsApp: +49 155 65264192
